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<title>Question 1: StorageGuard does not ever display that 0% of files are
unprotected, regardless of what backups are run</title>
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<div class=Section1>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 1:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>StorageGuard does not ever
display that 0% of files are unprotected, regardless of what backups are run.
It is constantly indicating unprotected data.<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 1:</span></b><span
style='font-size:10.0pt;font-family:Arial'> Due to the way files are consistently
accessed and changed in Windows (including the boot process and standard use of
the operating system), StorageGuard may never show that all files are protected
on the drive. It may always display a small percentage of unprotected data.
This is normal behavior.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 2:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>How do I obtain Technical
Support for StorageGuard?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 2:</span></b><span
style='font-size:10.0pt;font-family:Arial'> Live Technical Support is not
available for StorageGuard. However, you may submit any comments or suggestions
on this product to our feedback mailbox at DMD-feedback@nsmg.veritas.com.<br
style='mso-special-character:line-break'>
<![if !supportLineBreakNewLine]><br style='mso-special-character:line-break'>
<![endif]><b><o:p></o:p></b></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 3:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>This software has an automatic
update feature. How can I be sure that no viruses are being transferred to my
system with this open internet connection?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 3:</span></b><span
style='font-size:10.0pt;font-family:Arial'> All material available for download
transmission is checked by the VERITAS quality assurance department for
viruses. This is standard procedure for any material that is to be
electronically distributed.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 4:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>The percentage of unprotected
files increase even though backups are being run, Why is this?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 4:</span></b><span
style='font-size:10.0pt;font-family:Arial'> StorageGuard determines if files
need backed up by looking at the file archive bit. The archive bit is a
standard property of every file that backup programs will read to indicate
whether or not that file needs to be backed up. It will then change or reset
this bit once the files has been backed up to indicate that they have been
protected.<span style="mso-spacerun: yes">á </span>However, there are two types
of backups that will not reset this archive bit, therefore not indicating to StorageGuard
that the file needs to be protected.<span style="mso-spacerun: yes">á
</span>Please note that differential backups are designed to be cumulative,
only backing up everything that has changes since the last full backup. As a
result, differential backups will not change the archive bit. This means that StorageGuard
will not acknowledge files backed up through a differential process.<br>
<br>
Disaster Recovery Backup: VERITAS Backup Exec Desktop Pro and Desktop Edition
products have a feature in which a disaster recovery backup set and floppy
discs are made. The backup set made through this recovery wizard process will
not change the archive bit and therefore not decrease the amount of unprotect
files in StorageGuard.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 5:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>StorageGuard will not launch my
other Backup programs. What backup programs will </i>StorageGuard <i>interface
with?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none;
text-autospace:none'><b><span style='font-size:10.0pt;font-family:Arial'>Answer
5:</span></b><span style='font-size:10.0pt;font-family:Arial'> StorageGuard
currently works with all VERITAS Desktop Backup Products (both Retail and OEM)
that use "bewin32.exe" or "sbwin32.exe" as the
executable.<span style="mso-spacerun: yes">á </span>It will also utilize
Microsoft backup programs that use "msbackup.exe" as the executable.</span><span
style='font-size:10.0pt;font-family:"Courier New"'><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'><br>
Question 6:</span></b><span style='font-size:10.0pt;font-family:Arial'> <i>When
figuring the percentage of unprotected files on a calculator, StorageGuard
seems to be slightly inaccurate. Why is this?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 6:</span></b><span
style='font-size:10.0pt;font-family:Arial'> In its calculation for determining
unprotected files, StorageGuard rounds to the highest percentage number. <br>
<br>
For example, a calculation of 92.2% may register as 93% in StorageGuard.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 7:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>Why does StorageGuard contain
banners?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 7:</span></b><span
style='font-size:10.0pt;font-family:Arial'> StorageGuard was designed to update
the end user on when a backup is suggested, as well as inform the consumer when
new VERITAS products are available.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 8:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>Why does StorageGuard still
report some files as unprotected after a backup is done?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 8:</span></b><span
style='font-size:10.0pt;font-family:Arial'> If StorageGuard is rescanning the
drive and not registering files or entire directories correctly that are known
to have been backed up recently, it may be the respective program. Some
programs will always modify files within their directories and therefore cause
StorageGuard to think that they must be protected.<span style="mso-spacerun:
yes">á </span>StorageGuard determines if files need backed up by looking at the
file archive bit. The archive bit is a standard property of every file that
backup programs will read to indicate whether or not that file needs to be
backed up. It will then change or reset this bit once the file has been backed
up to indicate that it has been protected.<span style="mso-spacerun: yes">á
</span><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 9:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>Why doesn't StorageGuard see
mapped network drives or removable media devices such as Zip or Jaz?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 9:</span></b><span
style='font-size:10.0pt;font-family:Arial'> StorageGuard is designed to monitor
local Fixed Hard Disk volumes only. It will not acknowledge or measure data on
remote network drives or removable storage devices.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 10:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>How is StorageGuard uninstalled?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 10:</span></b><span
style='font-size:10.0pt;font-family:Arial'> StorageGuard can be uninstalled
through the Windows Add/Remove Programs menu, accessible from the Control
Panel. You can also uninstall StorageGuard by clicking to uninstall it in the
Start-Programs Menu.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 11:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>Why does StorageGuard count up a
different number of files on my drive than Backup Exec does?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 11:</span></b><span
style='font-size:10.0pt;font-family:Arial'> Backup Exec will (by default) exclude
temporary files (such as cache or swap files) that do not need to be backed up.
StorageGuard still accounts for these. Sometimes the difference between the two
products can amount to 100's of files.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 12:</span></b><span
style='font-size:10.0pt;font-family:Arial'> <i>How does StorageGuard tell what
files need to be backed up?<o:p></o:p></i></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
margin-left:0in;mso-layout-grid-align:none;text-autospace:none'><span
style='font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-top:5.0pt;margin-right:.25in;margin-bottom:
5.0pt;margin-left:.5in;mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Answer 12:</span></b><span
style='font-size:10.0pt;font-family:Arial'> StorageGuard determines if files
need backed up by looking at the file archive bit. The archive bit is a
standard property of every file that backup programs will read to indicate
whether or not that file needs to be backed up. It will then change or reset
this bit once the file has been backed up to indicate that it has been
protected.<span style="mso-spacerun: yes">á </span>Please note that
"differential" backups do not commonly reset this flag and therefore
StorageGuard may not reflect any changes after a differential backup, as it is
common procedure not to reset the archive on a differential.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'><br>
Question 13:</span></b><span style='font-size:10.0pt;font-family:Arial'><span
style="mso-spacerun: yes">á </span><i>What is StorageGuard?</i><o:p></o:p></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><span
style='font-size:10.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none;
text-autospace:none'><b><span style='font-size:10.0pt;font-family:Arial'>Answer
13: </span></b><span style='font-size:10.0pt;font-family:Arial'><span
style="mso-spacerun: yes">á</span>VERITAS StorageGuard is a free software
utility that analyzes your local hard drive and quickly lets you know how much
of your data is not backed up and therefore not protected. VERITAS StorageGuard
supports Microsoft Windows 95/98, Windows NT Workstation, Windows 2000
Professional and Windows Millennium Edition.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><span
style='font-size:10.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'>Question 14:<span
style="mso-spacerun: yes">á </span></span></b><i><span style='font-size:10.0pt;
font-family:Arial'>IÆve upgraded to version 2.5 now, whatÆs new?<o:p></o:p></span></i></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><span
style='font-size:10.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.5in;mso-layout-grid-align:none;
text-autospace:none'><b><span style='font-size:10.0pt;font-family:Arial'>Answer
14:</span></b><span style='font-size:10.0pt;font-family:Arial'><span
style="mso-spacerun: yes">á </span>There is some functionality that has been
added to version 2.5.<span style="mso-spacerun: yes">á </span>This has been
documented with screenshots in a technote, this is viewable at http://verisearch.veritas.com/tnotes/all_docs/235930.htm.<o:p></o:p></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><b><span
style='font-size:10.0pt;font-family:Arial'><br>
<br>
Question 15</span></b><span style='font-size:10.0pt;font-family:Arial'>:<span
style="mso-spacerun: yes">á </span><i>StorageGuard was automatically installed
when I installed Backup Exec.<span style="mso-spacerun: yes">á </span>How do I
uninstall it?<o:p></o:p></i></span></p>
<p class=MsoNormal style='mso-layout-grid-align:none;text-autospace:none'><span
style='font-size:10.0pt;font-family:Arial'><![if !supportEmptyParas]> <![endif]><o:p></o:p></span></p>
<p class=MsoNormal style='text-indent:.5in'><b><span style='font-size:10.0pt;
font-family:Arial'>Answer 15:</span></b><span style='font-size:10.0pt;
font-family:Arial'><span style="mso-spacerun: yes">á </span>StorageGuard can be
uninstalled through ôAdd/Remove Programsö in the Control Panel.</span></p>
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